As a company, we strive to do the best work we can for our participants and we’re committed to helping America prepare for and live in retirement.
J.D. Power recognized our retirement plans business for doing just that - ranking "Highest in Group Retirement Satisfaction among Mixed Plan Providers," representing large and small plans across the 401(k) and the 457 landscape. The study, conducted early this year, placed us 26 points above the industry average and No. 1 in this segment.
J.D Power is a marketing, consumer intelligence and data analytics company that helps clients measure, understand and improve performance metrics that drive growth and profitability. They're established as one of the world's most well-known and trusted providers of the Voice of the Customer.
Profiling 38 of the largest group retirement firms in the U.S., the research details the importance and impact of the participant experience on satisfaction and the firms' commitment to their recordkeeping. The study was based on evaluations from 9,569 group retirement members, which measured overall participant satisfaction based on six factors:
- Interaction across live and digital channels
- Investment and service offerings
- Plan features
- Information resources